At Tiffany Luck, operated by Win Vision N.V. (the data controller), we take your privacy seriously. This Privacy Policy explains how we collect, use, share and protect your personal data throughout your relationship with us. By using our platform, you acknowledge that you have read and understood this policy.

When You Register

When you create an account, we collect personal information such as your name, date of birth, email address, username and contact details. We require this information to set up and administer your account, confirm that you meet the minimum age requirement to gamble, and communicate with you about your membership. This data forms the foundation of our relationship with you and is necessary for the performance of our contract.

When You Deposit and Withdraw

To process payments, we collect financial information including your chosen payment method details. Depending on the method you use — such as VISA, Mastercard, Bitcoin, Tether, Skrill or other supported options — relevant transaction data is shared with our payment processing partners. These partners are bound by strict confidentiality obligations and may only use your data to complete or support the transaction. We also retain transaction records to meet our legal and regulatory obligations, including anti-money-laundering requirements.

When We Verify Your Identity

We are required to verify your identity and age before allowing withdrawals or when we have reason to do so under applicable rules. During this process, we may ask for documents such as a government-issued photo ID and proof of address. This information may be shared with third-party identity and document verification services. We carry out these checks to comply with our legal obligations, prevent fraud and ensure the integrity of our platform.

While You Play

While you use Tiffany Luck, we collect data about your gaming activity, including game history, session duration, wagering patterns and interactions with bonuses and promotions. We use this data to provide and improve our services, personalise your experience, detect unusual or potentially fraudulent behaviour, and fulfil our responsible gambling obligations. Where we identify signs of problem gambling, we may use your data to apply safeguards such as deposit limits or self-exclusion tools. Aggregated and anonymised gameplay data may also be used for analytical purposes.

When You Close Your Account

If you choose to close your account, we will cease active processing of your personal data for marketing and service purposes. However, we are required by law to retain certain records — including identity documents and transaction histories — for a period prescribed by applicable legislation. Your data will be securely stored and will not be used for any other purpose during this retention period, after which it will be deleted or anonymised.

Your Rights and Cookies

You have the right to access the personal data we hold about you, to request corrections if it is inaccurate, and to request deletion where there is no legal obligation for us to retain it. You may also have rights to restrict or object to certain types of processing. To exercise any of these rights, please contact our support team via the details provided on our website.

Please note that some data cannot be deleted while legal retention duties apply. We will always inform you if a deletion request cannot be fulfilled in full and explain the reason.

Like most online services, we use cookies and similar technologies to keep your session active, remember your preferences and understand how players navigate our platform. You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the site.

We may update this Privacy Policy from time to time. Any material changes will be communicated to you, and continued use of Tiffany Luck following such notice constitutes your acceptance of the updated policy.